Core Values

 

  • INTEGRITY                                                                                                                                                                       We will conduct our business with the highest ethical standards. We require complete honesty and integrity in everything we do. We make commitments with care. We do what we say we are going to do.  

  • QUALITY                                                                                                                                                                          We are committed to quality and the continuous improvement of our products, services and processes. We will seek to improve the company in our daily work.  

  • SERVICE                                                                                                                                                                          We will provide the best possible service to our customers. We will be sensitive and responsive to their needs. We are customer driven. We own problems.  

  • ACCOUNTABILITY                                                                                                                                                         We will be personally and collectively accountable for our performance and actions. We insist on giving our best effort in the performance of our jobs. We see a big difference between “good mistakes” (good effort – bad results) and “bad mistakes” (laziness or sloppiness).  

  • PEOPLE                                                                                                                                                                           People are the company’s most important asset. We will treat people fairly and with respect. We will not practice or tolerate any form of harassment or discrimination. We will reward initiative, loyalty and outstanding performance. We are committed to the personal growth and development of our employees through training and mentoring. We will perform all our work in a safe way so as to protect the health of our employee.  

  • INNOVATION                                                                                                                                                               We encourage creativity and innovation in the application of new and existing technology to solve customer problems. We are committed to technical superiority of our products and services.

  • RESOURCES                                                                                                                                                                  We seek to guard and conserve the company’s resources as our own. In other words we pinch pennies. We recognize that the company must be profitable in order to satisfy our shareholders, to provide for our personal security and to have capital to reinvest in the company.  

  • CHANGE                                                                                                                                                                          We embrace change and understand that it is the natural order of things in business. We live in a competitive world and must compete in order to survive.  

  • PARTNERSHIP                                                                                                                                                               We will seek to develop mutually beneficial long-term relations with our customers and suppliers. We want them to see us as good business partners.

 

 


Parts
Rio's  warehouses provide service, components and warranty support for our complete line of over 4,000 electrical and alarm parts. Rio's six warehouses are located in strategic ports to provide rapid deployment for our marine customers.

 


Rio's service trucks are fully stocked with parts to prevent any delays.